About Us
Supply Center Of Excellence
Through our Supply Chain Center of Excellence, our customers gain a deeper insight into the entire supply chain landscape, including every touch point, enabling them to effectively manage their expectations.
Our comprehensive service process is outlined below:![](https://www-maxmedchem-1320645785.cos.na-siliconvalley.myqcloud.com/wp-content/uploads/2024/06/title-l@2x.png)
Customer Sends An Inquiry
● The account manager will reply in 24 hours.
● Provided Information: Product name, Quantity, Price, Term, Specification, COA, Offer validation period, Extra certifications.
![](https://www-maxmedchem-1320645785.cos.na-siliconvalley.myqcloud.com/wp-content/uploads/2024/06/title-l@2x.png)
Continues Communication
● The account manager will reply in 24 hours.
● Provide Information: Credit terms; how to reduce cost by optimizing order quantity; how to optimize shipping solutions; how to reduce cost by looking at the product line.
![](https://www-maxmedchem-1320645785.cos.na-siliconvalley.myqcloud.com/wp-content/uploads/2024/06/title-l@2x.png)
Send The Ventor Questionnaire (If Applied)
● Response in 24 hours.
● Provide information: our company details, certifications and etc.
![](https://www-maxmedchem-1320645785.cos.na-siliconvalley.myqcloud.com/wp-content/uploads/2024/06/title-l@2x.png)
Send PO
● Response in 24 hours.
● Provide information: PI and SC.
![](https://www-maxmedchem-1320645785.cos.na-siliconvalley.myqcloud.com/wp-content/uploads/2024/06/title-l@2x.png)
Prepare For Goods
● For stock goods: FCA/DDP – Same day/ Next day dispatch, with receive release note/delivery note, packing list, COA and commercial invoice.
● For goods without stock: preparation takes normaly 2-7 days after placing the order.
![](https://www-maxmedchem-1320645785.cos.na-siliconvalley.myqcloud.com/wp-content/uploads/2024/06/title-l@2x.png)
Self-Pick Up/ Delivery
● For stock goods: Self-pick up: the next day after receiving the release note. Delivery: dispatch on the same day after recieving the delivery note; receive the goods in 2-7 days
● For goods without stock: afer the preparation is done, it normally takes 7 days to deliver by Air, 10-20 days by rail way, and 30 days by sea.
![](https://www-maxmedchem-1320645785.cos.na-siliconvalley.myqcloud.com/wp-content/uploads/2024/06/title-l@2x.png)
Customer Satisfaction Questionnaire
● A week after receiving the goods. The customer will receive a questionnaire to evaluation the satisfaction level. If any complains occure, our team will feedback the customer with a solution.